Once your business starts taking off, your number of customer service calls will increase. However, unless you have the proper number of customer service agents in place, you won’t be able to handle the increased call volume. That’s when it behooves you to outsource your inbound calling functions to a reputable company. Here’s why.
Expertise and Knowledge
Established companies that provide inbound call center outsourcing services usually have years of experience in the industry. They also employ highly experienced customer service agents or inside sales reps that are ready to handle your calls from day one.
Less Expensive Than Hiring
It’s generally much less expensive to outsource your inbound calling services than hire one or more customer service or inside sales reps. That’s because customer service reps make an average of $36,470 per year, according to the U.S. Bureau of Labor Statistics. Similarly, inside sales reps earn average annual salaries of $41,000, according to PayScale. com. Contrarily, an inbound call center will only charge you for services rendered each month.
Always Available
Top inbound call center outsourcing organizations usually provide services around the clock. This means you can still answer questions or sell products long after regular business hours.
Variety of Services
The best inbound call center outsourcing companies will provide other essential services, such as outbound calling, social media monitoring and texting, chatting and email assistance. This allows you to use the same source for all of your inbound and outbound calling.
Outsourcing to a inbound call center will decrease your call abandonment. This can increase your sales and improve your customer satisfaction ratings.
The Office Gurus is a highly reputable global call center solutions and business process outsource provider that can operate as a true extension of your organization, and you can reach the company by visiting the website.
