One of the biggest benefits of using an automated physician’s answering service is the variety of different features and options it offers for doctors and office managers. This is very different than an answering machine or a live operator type of after-hours system that limits the ability to both share information as well as capture the messages from inbound calls.
First Ring Answering
One of the big complaints with live physician’s answering service companies is their inability to pick up calls quickly. Often this has to do with the number of clients they are providing messaging and call services for combined with a lower number of employees during the hours you are using the service.
When you choose an automated physician’s answering service, each and every call will be answered on the first ring. Your patients won’t be put on hold or left wondering if and when their call will be answered.
Forwarding and Notifications
Most doctor offices, especially if there are several doctors practicing from the same office, involves a complex system of on-call rotations. This often means the live call center employee is trying to figure out which doctor to call, resulting in a lot of unnecessary calls and doctors disturbed when it isn’t their turn.
To solve this problem an automated physician’s answering service is the answer. The system can be set up to understand even the most complex system of on-call rotations, and ensure there is never a call missed or forgotten.
Calls can be placed from an automated physician’s answering service to a pager, cell phone or home phone. With the system doctors can also return calls easily and all that will show is the office number, providing privacy for doctors as well.
Updating Information
The automated physician’s answering service is very flexible and works with the reality of being on call. Doctors can call into the system and change where an emergency call will ring through to them, even if this is a change from what was established in the system.
Plus, with the top systems offering a physician’s answering service, there are backup numbers programmed into the system. A doctor that is not able to respond to an emergency call doesn’t have to worry, the system will immediately contact the next medical professional on the list, ensuring emergencies are handled efficiently and quickly regardless of the circumstances.
At No More Phone Tag, our physician’s answering service are designed to work with small and large offices, clinics and practices.
