When a person needs Auto Repair in Omaha NE, they should consider a variety of factors, with price being a main concern. However, good shops also provide great customer service and quality work. Before leaving a car in the care of a repair shop, customers should determine whether the shop is honest and reliable, and if they’ll guarantee their work. It’s possible to find out quite a bit about a repair shop by asking the right questions; if they’re honest, they should be willing to answer them.
How long has the company been in the business? If the auto repair shop has been established for years, it should have a good standing within the community. Look for signs of community participation, such as youth sports sponsorships. If the shop isn’t held in high regard by the community as a whole, customers should take that as a sign–and take their business elsewhere.
What types of vehicles are serviced here, and what kinds of jobs are done? Most repair shops offer a service list for the majority of vehicles, but customers should take time to ensure that they can handle their specific issue. If someone drives an import, they should ensure that the shop’s staff can work on it properly, and if the car needs major repairs, the staff should have the right tools for the job.
Is there a loaner vehicle or courtesy transport service available? The answer to this question is a reliable indicator of a shop’s commitment to customer satisfaction. At a minimum, a shop staff member should be able to help customers get a ride to work and back to pick the car up when it’s done; if the shop doesn’t offer such a service, look at other options.
Is there a warranty on parts and labor? Customers should get detailed information on the length of time the shop will guarantee the Auto Repair in Omaha NE, especially if the job is extensive. Parts warranties depend on the type and quality of parts used, but service warranties are consistent.
Last but not least, customers should choose a shop that employs ASE certified technicians. An ASE (Automotive Service Excellence) certification means that the staff has recently been trained and tested; other important certifications should be displayed prominently. By taking the time to ask questions, customers can get the repairs they need without being “taken for a ride”.
