Technology makes it possible for us to communicate with our families, friends, and co-workers. Technologies such as cellular phones, email, voice mail, even answering machines keep us in touch with the important people in our lives on an almost constant basis. Ironically, however, these same technologies are the ones that have worn out a lot of customers in the business world. There’s nothing more frustrating than being prompted by an automated answering service or a voicemail when you, as a customer, have an urgent issue to report or inquire about. Quite simply, a lot of customers these days are tired of technology that does not respond to them. If a potential customer is on the line, but no one responds, that person will think that if no one is available when he’s ready to buy, then most likely no one will also be available when he encounters a problem.
What most companies and professionals should realize is that customers simply do not want to leave a message and wait for a return call. They want to talk to a person right away, not just leave a recording. Be it about an issue with a product or service, an inquiry, or a purchase, most customers want to feel that they’ve made an actual and meaningful contact with a live person at your company. Of course, businesses and professionals cannot always be available 24/7. In times when businesses and professionals cannot be reached, live answering services can pick up the calls.
A good live answering service in San Diego can help run your business smoothly, even after business hours, on weekends, and during vacations or holidays. Well-trained, adequately equipped, warm and accommodating representatives can help drive your sales, encourage repeat customers, and provide responsive customer support. Having a live answering service ultimately makes your customers feel that you are reachable, reliable, and always ready to help.
When choosing the right San Diego live answering service for your business, consider the costs. Most live answering services charge their clients based on time elapsed or number of calls received. Make sure the company you are dealing with is transparent about their rates, and you understand completely how charges are computed. According to the Association of Teleservices International (ASTI), an organization that governs teleservice providers worldwide, a live answering service in San Diego should be able to work with you when designing the most appropriate plan for your business.
Since 1979, Tel-Us has been providing San Diego with live answering service for all types of businesses. No matter your business, you can rely on Tel-Us to provide just what your customers need.
