One of the challenges with most businesses, particularly small to mid-sized companies without IT professionals on staff, is trying to evaluate or assess the various service providers. When it comes to hiring business VoIP providers for any company, expertise, and experience in working with the technology is critical.
A good example of a managed IT service provider that also is very experienced in working with business VoIP services for companies of all sizes is IT Partners+. This is a brand of Computer Rescue 911 and the service provides a full spectrum of managed IT services in addition to the VoIP system design, installation and hosting.
When considering different options in business VoIP providers, there are several factors any business needs to consider.
Services Offered
As with any technology, VoIP packages, plans and options come with a range of services. Some companies offer very standard packages that leave limited options to customize the service to the needs of the business. Other VoIP providers offer a much wider range of services and options without charging significantly more for the service.
Included Technology and Hardware
To obtain the best results from a VoIP system that is going to provide the best quality voice and use of features, look for a service provider using cloud-based technology. This allows for additional growth and scalability in the system that is very easy to manage.
Make sure also to review the phones that will come with the service. Top providers will offer only quality phones, and some offer the option to choose a package that allows for a new phone upgrade on a regularly scheduled basis.
Customer Support After Installation
By choosing a VoIP provider that has knowledgeable IT staff that can answer questions over the phone you the support your team needs. Additionally, a local company or a company with local tech support is also a plus to consider if there is for on-site tech support.
